FAQ

This FAQ covers:

General Information

• How can I contact customer support?
Fill out the form on the Marketplace Contact Us page. We aim to reply to all inquiries by the same business day, Monday – Friday. Please provide additional details so we can better assist you.

Products

Tribal Compensation Report

• What report is currently available?
The Tribal Compensation Reports are updated each October. 

• What's included with the Tribal Compensation Subscription?
By purchasing the subscription, you save up to $5,000 on individual reports and $8,000 on bundles with our 3-Year Subscription Plan. The subscription includes the current report and the next two years of reports. 

• How do I access the report once I purchase it?
Once your purchase is processed you will receive an email with the report attached and available for download. Your download is always active as long as the account is active.

• How frequently is the Tribal Compensation Report updated? 
The Tribal Compensation Report has been published annually since 2011. We collect data from March through August. The annual report is updated each October.

• Do survey participants pay less for the annual report?
Yes! Those who contribute their data to the Survey receive a $500 discount on the Annual Summary Report and 30 minutes of expert consulting from our team!

• If my Tribe contributes data to the Tribal Compensation Survey, how do I apply my $500 discount? 
Please request a discount code from our Director of Human Resources Consulting, Sam Bolen.

• Does REDW offer compensation studies for other industries?
Our Human Resources Consulting team is experienced at conducting compensation studies across various industries that help organizations determine competitive rates of pay, while also considering internal equity factors.

• Who do I contact if I need help or have more questions?
Please contact our Director of Human Resources Consulting, Sam Bolen. 

Ordering and Payment

• What payment methods are accepted?
VISA, Mastercard, American Express, Discover, JCB, Diners Club, UnionPay International, Elo

• Are there alternative payment methods for Marketplace Products?
If you would like to make other payment arrangements for the Tribal Compensation Report, please reach out to our Director of Human Resources Consulting, Sam Bolen. 

• Am I subject to taxes on purchases?
New Mexico-based purchases are subject to sales tax. For purchases made outside of NM, or for governmental entities, tax will be removed during the checkout process.

• Can I cancel or change my order?
We do not offer refunds once a purchase has been made.

• How do I track my order?
You will receive an email from the REDW Marketplace (e-commerce@redw.com) as soon as your purchase goes through. If you do not receive an email, check your Junk folder or Contact Us here.

Accessing Purchased Items

• How do I download my purchased reports?
Your download link is provided via email.

• What email does my confirmation come from?
REDW Marketplace, e-commerce@redw.com 

• What are the shipping options and costs?
We do not physically mail any of our reports or products. You will receive an email confirmation with information on how to access your purchased products.

Returns and Refunds

• What is your return policy?
At this time, we do not accept returns. If you would like to discuss your purchase, please Contact Us here.

Technical Support

• What should I do if I encounter a technical issue?
Please Contact Us

Privacy and Security

• How is my personal information protected? 
Read our Privacy Policy